“Our computer doesn’t show any special status,” the representative interrupted, barely glancing at the paper. “I’m sorry, but there’s nothing I can do.”

The woman’s shoulders slumped slightly, but she remained standing, dignity intact. Daniel recognized that posture—the same quiet resilience his mother had shown when facing countless similar dismissals.

“Can I speak with a manager, please?” the elderly woman asked.

A young man in line behind Daniel made an exaggerated sigh. “Some people just don’t understand how lines work,” he muttered loudly. Others in the bank glanced over, then quickly looked away—embarrassed by the confrontation but unwilling to involve themselves.

The bank representative’s expression hardened further. “The manager is unavailable, and as I’ve said, there’s nothing to discuss. Perhaps you should come back another time when you have the correct documentation.”