Turning back to the counter, Jordan reached into his back pocket and pulled out his wallet. From it, he produced a shiny employee badge. The staff’s eyes widened as they realized who he was. The man beneath the worn attire was not just any customer; he was the owner, the visionary behind the diner they worked in.

“Let’s have a chat,” Jordan suggested, gesturing for the staff to join him at a corner table. The employees, now visibly nervous, gathered around, averting their eyes from his gaze. Jordan took a deep breath, contemplating his words carefully. He knew this was a pivotal moment, not just for him, but for the diner as a whole.

“Today, I walked into my own diner, hoping to see it through the eyes of our customers,” he began, his voice calm yet firm. “What I witnessed was not the culture of kindness and respect we built this place upon.”