He continued, sharing stories of diners who had extended generosity to him in his youth, strangers who had made a profound impact with small gestures. “This diner was supposed to be a haven, a place where everyone feels valued, regardless of their circumstances,” Jordan emphasized.

The staff listened intently, their expressions shifting from apprehension to understanding. They nodded, acknowledging the gap between the diner’s mission and the service they had provided.

“We can do better,” Jordan concluded, offering a reassuring smile. “Let’s make sure everyone who walks in feels like they belong, that they matter.”